Privacy policy
Last updated 24 August 2026
At Sound Matters, we respect your privacy and are committed to handling your personal information
responsibly.
This Privacy Policy explains how we collect, use and protect information when you visit www.sound-
matters.com or contact us about our DJ and entertainment services.
1. Information we collect
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We may collect information that you choose to provide to us, for example when you:
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Make an enquiry about our services
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Contact us by email, phone or through our website
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Request a quotation or proposal
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Book our services
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Communicate with us regarding an event
This may include your name, company name, email address, telephone number, event details and other
information you provide as part of your enquiry or booking.
We may also collect limited technical information when you use our website, such as your browser type and
general information about how you use the site. This helps us maintain and improve the website.
2. How we use your information
We use your information primarily to:
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Respond to enquiries and requests
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Prepare quotations and proposals
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Manage bookings and deliver our services
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Communicate with you about an event or enquiry
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Improve our website and services
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Meet our legal and contractual obligations
We will only use your personal information for legitimate business purposes and will not sell or rent your
personal information to third parties.
3. Sharing your information
We may need to share relevant information with trusted suppliers or service providers who help us operate our
business or deliver an event. For example, this may include guest performers such as saxophonists, or
technical suppliers for larger bespoke event solutions outwith our standard package solutions. We only share
information where it is reasonably necessary for the relevant business or event purpose, and we expect our
service providers to handle information appropriately and securely. We may also disclose information where
required to do so by law.
4. Marketing communications
If you have contacted us or worked with us, we may occasionally contact you with information about our
services that we believe may be relevant to your business or future events. You can ask us to stop
sending marketing communications at any time by contacting us.
5. Cookies
Our website may use cookies and similar technologies to help the site function properly, understand how
visitors use the website and improve the experience. Where appropriate, you can manage or disable
cookies through your browser settings.
6. How we protect your information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or
disclosure. While no website or electronic transmission can be guaranteed to be completely secure, we
take the security of information entrusted to us very seriously.
7. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it
was collected, including to provide our services, maintain appropriate business records and meet any
legal or contractual requirements.
8. Your rights
Depending on your circumstances and applicable data protection law, you may have rights in relation to
the personal information we hold about you, including the right to request access to, correction or
deletion of your information.
9. Contact us
If you have any questions about this Privacy Policy, if you would like to exercise a relevant privacy right, or enquire about how we handle your personal information, please contact Sound Matters using the following details:
Website: www.sound-moments.com
Email: hello@sound-moments.com
Mail: Creative Nexus Ltd, 5th Floor, 167 Great Portland St, London W1W 5PF
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal
requirements. Any future versions will also be published on this website.